Please note that the data shared with DD shall be primarily processed in India and such other jurisdictions where a third party engaged by DD may process the data on DD’s behalf. By agreeing to this policy, you are providing DD with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

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If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: dhamdarshan@hotmail.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any group bookings within our services, then certain personal information of yours like contact details, gender, dietary preferences, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the trip. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel. Our Complete tour from DD, smoking facility is prohibitive.  

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A withdrawal of consent by you for us to process your information may:

• severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or

• unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

Contact information:

We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and Ip address.

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Payment and billing information:

​We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner PayU.

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Information you post:

​We collect information you post in a public space on our website or on a third­party social media site belonging to dhamdarshan.in.

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Demographic information:

We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

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Other information:

If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

 

We collect information in different ways.

• We collect information directly from you.​

We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

• We collect information from you passively.​

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. We get information about you from third parties.​For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address. 

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HOW WE USE YOUR PERSONAL INFORMATION

 

The Personal Information collected maybe used in the following manner:

 

While making a booking:

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

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We may also use your Personal Information for several reasons including but not limited to:

• confirm your reservations with respective service providers;

• keep you informed of the transaction status;

• send booking confirmations either via sms or WhatsApp or any other messaging service;

• send any updates or changes to your booking(s);

• allow our customer service to contact you, if necessary;

• customize the content of our website, mobile site and mobile app;

• request for reviews of products or services or any other improvements;

• send verification message(s) or email(s);

• validate/authenticate your account and to prevent any misuse or abuse.

• contact you on your birthday/anniversary to offer a special gift or offer.

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Surveys:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

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Marketing Promotions, Research and Programs:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. DD frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new DD services, other noteworthy items (like savings and benefits of different packages, hotel reservations, Vacation packages, Spiritual retreats, car rentals and other travel services) and marketing programs.

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In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

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From time to time, we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

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DD may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, DD may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information. Additionally, DD may share your Personal Information, anonymized and/ or aggregated data to a third party that DD may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing and assessing credit worthiness for offering bookings on credit.

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HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

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DD will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

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In case user wishes to delete their account, they can do so using this Link.

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WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

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Service Providers and suppliers:

Your information shall be shared with the end service providers like our tour guides, hotels, bus service providers, cab rental, Restaurants or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with DD you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that DD does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of DD as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

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DD does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

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COMPANIES IN THE SAME GROUP:

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings. 

If the assets of DD are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

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BUSINESS PARTNERS and THIRD-PARTY VENDORS:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for DD customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

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DD may share your Personal Information to third party that DD may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

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We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

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DISCLOSURE OF INFORMATION:

In addition to the circumstances described above, DD may disclose User's Personal Information if required to do so:

• by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

• to conduct our business;

• for regulatory, internal compliance and audit exercise(s)

• to secure our systems; or

• to enforce or protect our rights or properties of DD or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

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HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS:

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new DD services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

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WITHDRAWAL OF CONSENT AND PERMISSION:

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to dhamdarshan@hotmail.com

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YOUR RIGHTS QUA PERSONAL INFORMATION:

You may access your Personal Information from your user account with DD. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to dhamdarshan@hotmail.com

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ELIGIBILITY TO TRANSACT WITH MMT:

You must at least 18 years of age to transact directly with DD and also to consent to the processing of your personal data.

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CHANGES TO THE PRIVACY POLICY:

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

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You may always submit concerns regarding this Privacy Policy via email to us at dhamdarshan@hotmail.com. DD shall endeavor to respond to all reasonable concerns and inquires.

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HOW TO CONTRACT US:

DD’s Data Protection Officer Mr. Amit Goldar is responsible for monitoring compliance with relevant legislation in relation to the protection of personal data. Please contact us at dhamdarshan@hotmail.com You can contact us for any concerns or questions about your personal information, those we process or store.

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Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you or impact your data protection rights, we’ll contact you about them. However, we recommend that you visit this page regularly to stay up to date with any other (less substantial or relevant) updates.